The challenge

Heavy dependence on OTAs and paid ads compressed margins, while inconsistent direct-booking demand made revenue unpredictable across seasons.

The process

Built a targeted outbound engine focused on corporate travel managers, event planners and group-booking decision-makers, positioning the property as a preferred direct-booking partner with negotiated rate programs.

The results

  • $4.2M+ in direct booking revenue generated
  • 320+ qualified group & corporate booking inquiries annually
  • 62% reduction in OTA-driven bookings